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Saturday, March 10, 12:30PM - 1:30PM

Join R2integrated's Director, Digital Strategy, Leigh George, Ph.D, and Duke Chung, Chairman and Co-Founder, Parature at SXSW for an engaging discussion of the impact of the social web on customer service.

R2I'S SXSW WEEKLY VIDEO SERIES

R2i's SXSW Video Series

Want to get ready for the conversation at SXSW? Check out these videos on customer engagement from R2integrated and Parature

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MEET THE SPEAKERS

Leigh George is passionate about finding new ways technology can help companies and organizations connect with the audiences they are trying to reach. As Director, Digital Strategy at R2integrated, Leigh helps clients develop, implement and track strategic plans for brand awareness, customer and member acquisition, relationship management, online engagement and community management... Read More

Duke Chung co-founded Parature in 2000 with a vision to provide superior customer support software accessible via the Internet. Today, Parature's Software-as-a-Service (SaaS) product suite supports millions of end users worldwide in diverse industries from national associations, leading educational institutions, gaming & interactive media, manufacturing, services, and technology companies... Read More

CURRENT CONVERSATION

Connect with @LeighGeorge or @paraduke
Twitter: #sxsw, #BrandAdv, @LeighGeorge, or @paraduke

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Leigh George, PhD

Director, Digital Strategy, R2integrated

Leigh George is passionate about finding new ways technology can help companies and organizations connect with the audiences they are trying to reach. As Director, Digital Strategy at R2integrated, Leigh helps clients develop, implement and track strategic plans for brand awareness, customer and member acquisition, relationship management, online engagement and community management. Leigh is a frequent speaker on branding and digital marketing and has a Ph.D. in branding history and theory from Binghamton University—one of only a handful of people in the country with that distinction.

Duke Chung

Chairman and Co-Founder, Parature

Duke Chung co-founded Parature in 2000 with a vision to provide superior customer support software accessible via the Internet. Today, Parature’s Software-as-a-Service (SaaS) product suite supports millions of end users worldwide in diverse industries from national associations, leading educational institutions, gaming & interactive media, manufacturing, services, and technology companies.

Duke is recognized as one of the top up-and-coming entrepreneurs in the Greater Washington Metropolitan region. Duke has been widely recognized for pioneering innovation with such honors as being named to Fast Company magazine's Fast 50, Washington Techway's top under-30 technology executives, Washingtonian magazine's Power 150 as a 'Rising Star', and more recently recognized by Bisnow on Business as a 'Top 35 under 35 Entrepreneur' in the Washington region. In 2009, Duke was named to SmartCEO Magazine's Smart100. Duke was also a contributing author to Inside the Minds: Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry by Aspatore Books. In the chapter entitled "Providing a Web-based Solution", he shares his perspective on how the Internet will change the way companies support their end users.

Duke is a frequent speaker at industry events and conferences throughout the country, including the Stanford Business School, Darden School of Business, Georgetown University, University of Maryland, Netpreneur, SearchCRM and Potomac Executive Biz.

Throughout his career, Duke has had the forethought and insight to recognize the undeniable benefits of delivering software-as-a-service. Prior to Parature, Duke co-founded Limespot, a company focused on providing students vital campus information over the Internet. While at Limespot, Duke experienced first-hand the advantages of a reduction in infrastructure cost and human requirements when delivering an application over the Internet versus delivering installed software. The realization of strategies in which the Internet could improve the way business is done became the foundation for how Parature would be built.

Duke holds a B.S. in Operations Research and Industrial Engineering from Cornell University.

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